If you’re relatively new to the consolidator ticket industry, then you may have several questions in regards to booking a ticket from a consolidator like us. So to help you with the process, we’ve compiled a guide that will make it easier for you to decide, plan and purchase a discounted business or first class airfare.

What We Need from You

Before we can scan our database for the best offer for you, we need to know all the details of your trip including your name, number of passengers, departure city, destination, travel dates and flexibility (i.e. travel dates, direct, non-stop, etc.). If you’re looking to fly first class, please let us know in your request.

Once we’ve gathered the information for your trip, our agents will check all possible options available, and send you the list via email and/or phone. Remember, for the deepest discounts it’s best to book a last-minute one-way flight departing in 30 days or less, with multi-city destinations and stopover(s). Plus, if you have flexible departure and arrival dates to less popular destinations, you can save up to 72 percent off your airfare.

Why We Book for You

You may wonder why you can’t book your own ticket. In order for you to get the best deal, we have to use multiple tools and methods, including calling various airlines to negotiate rates. Unlike other websites such as Expedia or Priceline.com—where you choose from a list of what’s available to the public—we have the ability to speak with the carriers directly and work out a price that works for them and you. We also have access to seats that are not available to the public.

Your whole booking process is curated to your needs by our agents. Plus, you will be assigned your own agent that you can contact for a quote at any time when you’re ready to book your next flight. It’s nearly impossible to automate such a personalized experience on the web.

The Booking Process

Once you decide on the desired itinerary, we’ll need you to provide your seat and meal preferences (if any), wheelchair request (if applicable), copy of your passport, home address, and payment details. If you are traveling with a companion, we’ll need all of their information as well.

It may take anywhere from a few hours to a few days for the whole ticketing process to complete. This all depends on the fare type and airline, since some of our providers are overseas in a different time zone. Usually, we receive e-tickets from the airline within 24 hours, which we’ll then forward to you.

If at any time you need to cancel or make any changes to your itinerary, please note that there may be restrictions based on your airfare type that will not allow you to do this. If your ticket is flexible, you may still incur a fee when making adjustments to your flight.

Payment and Reservations

In order to lock in the best price, you must purchase your ticket. Airlines do not allow holds or reservations for discounted flights. And since prices are subject to change quickly, we recommend you purchase the ticket at the time you receive a quote from your agent.

Please note, you must pay at the time you book your ticket. We neither accept a payment instalment, nor an option to “book now and pay later”.