Skytrax conducts a survey every year, collecting over 13 million questionnaires that cover different airlines from all over the world. The Q&A rates each airline based on the customer experience, service, quality and safety.

This year, the Skytrax awards were held in Paris, where the world’s best airlines were named. Many refer to this award as the “Oscars of the airline industry”, and is sought after almost every airline. And although Skytrax names the top 100, those that make it to the top 10 are the biggest winners.

So which ones out of hundreds made it to the top? Let’s take a look…

Qatar Airways

It should be no surprise that Qatar Airways has been named the best airline in the world. This is the fourth time the carrier has won this prestigious award (they won it in 2011, 2012, and 2015). With its world-class service, unique onboard dining experience and now the new Qsuites, this airline deserves to be number one.

Although it’s a relatively new airline, Qatar has greatly expanded its fleet and destinations, reaching over 140 around the globe—from Europe, Middle East, Africa, Asia Pacific, North America and South America.

Singapore Airlines

Singapore Airlines has risen from number three in 2016 to number two this year, thanks to their exceptional service and airline quality. The carrier, which is one of the world’s youngest aircraft fleets, now flies to six continents, connecting people all over the world with their fleet of about 106 aircraft.

All Nippon Airways (ANA)

For those who have experienced flying aboard the Japanese carrier, ANA All Nippon Airways may agree that this airline deserves to make it to the top five. Founded in 1952, ANA is the world’s thirteenth largest airline that owns 240 aircraft, flying to 187 destinations in Europe, Asia, North America and Australia.


Emirates took a dive this year to fourth place, whereas last year, it was the number one airline.

Nonetheless, it’s amazing how far the carrier has come since it was founded in 1985 when it had only two aircraft that flew out of Dubai. Now, Emirates flies to over 140 destinations around the world and continues to expand its fleet to more than 230 aircraft.

Cathay Pacific

Cathay Pacific won the best airline in the world in 2014, and since then it has remained in the top five for several years. The airline is part of the Cathay Pacific Group, which owns both Cathay Pacific and Dragonair, their newest addition. The company continues to fly from one side of the globe to the other, reaching more than 130 destinations with a fleet of over 150 aircraft.


EVA Air is Taiwanese’s second largest airline that flies to more than 40 destinations, including those in Asia, Europe, North America and Australia.

Interestingly enough, EVA stepped it up this year, going from number eight in 2016 to number six this year.


Lufthansa—Germany’s largest airline, and the largest airline in Europe, made it to the top ten at number seven, a boost from being number ten in 2016. The airline is one of the founding members of the Star Alliance and flies to 211 destinations on over 260 aircraft.

Etihad Airways

Etihad Airways is another young air carrier that began in 2003 and is a very well-known, high-end Arabian airline. Last year, Etihad was number six out of the top ten best airlines in the world, however this year it has gone down to number eight.

Even though the airline is fairly new, it has grown tremendously, reaching over 90 destinations in 56 countries with a fleet of 117 aircraft from Airbus and Boeing.

Hainan Airlines

Hainan Airlines made it into the top ten this year at number nine, a boost from last year when it was number twelve.

It’s a privately owned airline and China’s fourth largest carrier that has been flying for 24 years. Interestingly enough, Hainan Airlines the only Chinese carrier that has a five-star rating. With a fleet of over 180 aircraft, Hainan operates in over 90 international and domestic destinations.

Garuda Indonesia

Rising from number eleven to number ten, Garuda Indonesia—with a five-star rating from Skytrax—is Indonesia’s largest carrier with routes that reach over 40 domestic and 36 international destinations. Established in 1949, Garuda Indonesia continues to grow its fleet and is now at 144 aircraft.

How surprised were you with this year’s results?